Today we begin a series of interviews with some of the most interesting and influential frontline experts in communications, crisis, and reputation management. We start with a recent conversation I… Continue reading Higher Ed’s Moment of Reckoning
This CHE webinar is a Must-Listen. I’m webinar-ed out and I’m sure you are, too. I tend to drop-out after roughly five minutes after dropping in. But not this one.… Continue reading Presidents On The Front Lines
“We only ever have influence over our reputation—never control—as is the case with all things external to us, but it remains one of our most precious assets (far more important than any… Continue reading Make Perception Your New Reality
Everything. Warren Buffet summed it up; “It takes twenty years to build a reputation and five minutes to ruin it.” When we think of a college’s reputation, it’s a gut emotional… Continue reading What’s In A Name?
A few weeks ago, I’m sure you saw the infamous press briefing conducted by Trump physician Sean Conley and the phalanx of white coated doctors standing behind him at Walter… Continue reading Do No Harm
That’s what former world champion boxer Mike Tyson said in response to a reporter who wanted to know if he was worried about opponent Evander Holyfield’s strategy. “What’s do you… Continue reading “Everybody has a plan until they get punched in the mouth.”
“Marketing is a nice to have, not a must have.” “It’s nothing more than spin.” “We got along just fine without it…” “The website is fine the way it is.”… Continue reading Who Needs a Chief Marketing Officer Anyway?
“I’m a terrible writer” people say apologetically to me, as if not being able to craft a press release, a social media post, a report, or even an email —… Continue reading Just Do It, As the Saying Goes
“The disruption caused by the coronavirus pandemic has prompted cobbled-together responses ranging from the absurd to the ingenious at colleges and universities struggling to continue teaching even as their students… Continue reading Telling The Truth
September 11, 2001 was my son’s first day at NYU. The phone lines were down. The city was closed. There was no way to find out if he was okay.… Continue reading Leading with Empathy During a Crisis
